FAQ

Hubert Lopez Heredia Prints offered do not need a frame.

Yes, our mounted prints are all protected from humidity and from light by a UV filter or by a 0,1″ thick plexi mounting.

Some formats are in « open edition ». Other prints, by the formats are limited to between 100 and 500 examples, in function of the wishes of the artist heir committee.

Each Prints Hubert Lopez Heredia Artwork disposes a certificate of authenticity assuring you of the limitation of the work and of the origin of the work. The certificate is accompanied by the biography of the artist, allowing you to better discover him or her and to understand his or her approach.

We volume pricing for especially large orders if you are an interior designer, gallery and corporations. Please click here (email) to contact us.
30% off orders of 10,000 USD or more.

You can pay by credit card (MasterCard or VISA) using PayPal. The transaction will be booked upon placing the order, since production of your work will begin immediately.

You can find all the delivery costs in our shipping cost section. Average cost is $75.

The status of your current order is sent by email. It usually takes 9 to 15 days.

We ship your artwork in made-to-measure, secure art packaging, using our certified shipping partners. Unless otherwise agreed, your order will be shipped (to the delivery address you provide) directly following its production. If you are not available to receive the delivery, a message will be left for you so that you can contact the carrier to arrange a suitable date.

We deliver internationally and will check while your order is placed if your country is in our delivery list. Some additional costs such as customs charges and import taxes may apply, and delivery times may be longer. These factors vary from country to country.

Once you have done your selection on the site and your order has been sent, you will receive an e-mail from us with all the details of your order. If you have any further questions, we are happy to advise you personally: Email.

All information about LopezHeredia.com gift certificates can be found here: Gift certificates.

At LopezHeredia.com you can make your list of preferred prints and send it by email to your acquaintances. T They will be able to choose, without being afraid of making a mistake, a gift that pleases you !

Several modes of payment are proposed to process your LopezHeredia.com order according to your preference, in complete security.
–      credit card, Visa, Mastercard
–      check (orders from France, US & Canada only)
–      transfer from bank account
–      Paypal

It is not possible to change your order once it has been placed. The only exception to this is the delivery address, which can be changed if your order has not yet been shipped. To change this, please contact LopezHeredia.com customer service via email at info@lopezheredia.com

Please check your delivery in the presence of the delivery person. If you notice damage, you should refuse receipt. Then, please contact our customer service immediately, so that they can order a replacement. To allow a quick handling of the situation, it is helpful if you can e-mail our customer service photographic documentation of the damage.
If you have already received the work before you notice damage, please contact our customer service as soon as possible. Please keep the original packaging in case a return is necessary.
You can contact our customer service here: Contact.

You can cancel your order up to two hours after it has been placed. Please understand that cancellations by e-mail cannot be accepted. After this period the production process for your work will have already begun, and it is therefore not possible to cancel your order after this point. Please note that the full payment for your order is booked automatically once the order is successfully placed. If you cancel your order, you will receive a confirmation e-mail immediately.

Please note that we have excluded the right of revocation for works from the LopezHeredia.com prints as well as works with a freely selectable size (variable size) from the LopezHeredia.com Art Market. This is because these works are individually finished according to your preferences and are cut according to your specifications.
For further information please see our T&C .

Resin results in a thick , glossy, clear & shiny coat atop the artwork. A fluid-like coating is mixed with a hardener in order to create the strong bonding agent. After it has been mixed, it is poured onto the artwork. This thermosetting polymer is a viscose fluid that is very tough and rigid after it has been cured, making it heat-, scratch- and water-resistant. It results in an ultra glossy appearance that can make the canvas prints stand out.

Because of its durability, it is mainly used as structural or engineering adhesive for boats, automobiles, air crafts, flooring, dentistry, etc. It is also used as strong adhesive, coating and laminate.

Polyester resin, although it has adhesive qualities, does not bond as well as epoxy resin. Polyester resin is made to be a laminating resin, usually for fibreglass or in molds. Unlike epoxy resins, polyester resins require a catalyst instead of a hardener – they have a low shelf life because they gel on their own. Polyester resin sets much faster and is less expensive than epoxy resins, but epoxy resins are more durable, more waterproof, better bonding agents, and will last much longer, so they are better for coating artwork. Our print collection is done with Eposy Resin.

We use EX-74 which is an extremely clear, tough, high gloss surface coating formulated to produce a deep glass-like appearance in a single layer on a sealed surface. EX-74 has been formulated for improved UV resistance, which means it reduces yellowing and surface degradation from UV exposure. EX-74 has an extended “open time” which allows up to 25 minutes in the mixing container at 70º F and up to one hour working time on the surface being coated. It is not recommended in freezing climates due to possibility of de-lamination.

EX-74 resists yellowing from UV exposure, but it is not weather-resistant and is not recommended for unprotected exterior use.

The resin we use dries very tough and rigid, so it is highly durable, resistant against heat and water, and insoluble in alcohol. This extra durability protect the print. This formula has improved UV resistance and minimizes surface degradation from UV exposure. Resin is used for many industrial purposes, but in order to maintain its longevity, it is best to keep indoors, out of direct sunlight.

Our resin has been enhanced to protect against yellowing from UV exposure; if kept indoors and out of direct sunlight it will last for many years.

The resin will seal your canvases and protect them from moisture, heat and physical stress. Most epoxies are used as industrial grade adhesives because of their durability and rigidness, therefore epoxy resin will protect your canvas for a very long time. The epoxy has a high gloss finish that gives your canvas a glassy look. This feature can enhance the colors within the image.

The resin can yellow if exposed to excessive sunlight. Our resin has been improved to resist yellowing from UV light and if kept out of direct sunlight the yellowing will be reduced.

It also is prone to trapping air bubbles or dust. These bubbles usually appear after it has dried and settled. This is very common with resin coating because of its viscous nature. We cannot always guarantee a flawless finish but we always try our best to reduce the amount of interference from environmental elements.

You can clean it with a damp cloth.